Advanced Glossary

Quality Circles

Volunteer group of workers employees and a leader that focus on concrete operational problems and try to find out satisfactory solutions that improve the performance of the organisation and enrich the quality of life at workplace. It is important to follow a methodical procedure: it starts with the leader explaining the problem, recording suggestions always under principles, such as quantity before quality, there are no limits to fantasy, no criticisms of other’s suggestions, and participants respect the group performance.

In addition, in order to be considered, suggestions must be structured and summarized, but they should be evaluated and weighted according to their feasibility and practicability. In the end, the managing directors in the enterprise are informed of the results of the consultation in the quality circle.


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